Welcome to Camping Store’s FAQ page! We’ve compiled answers to the most common questions about our products, delivery, returns, and more. If you can’t find what you’re looking for, our friendly team is always ready to help.

Products & Equipment

What types of camping equipment do you specialise in?
We specialise in high-quality camping gear including adventure tents, camper van awnings, camping beds, chairs, camp kitchen equipment, lighting, and a comprehensive range of accessories from awning annexes to air tube replacements.
Do you offer blackout or dark room tents?
Yes, we carry a selection of Blackout & Dark Inner Tents designed to block out sunlight, helping you sleep longer and more comfortably during your camping adventures.
Do you stock brand-specific awning accessories?
Absolutely! We have a dedicated “Awnings by Brand” category to help you find compatible accessories and replacements for your specific awning system.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting the option to save your information for future purchases. This allows you to track orders and save your preferences.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I modify my order after placing it?
Please contact us immediately at [email protected] if you need to modify your order. We process orders quickly, so we cannot guarantee changes once processing has begun.

Delivery & Shipping

Where do you deliver?
We deliver worldwide, excluding Asia and some remote regions due to logistical constraints. During checkout, you can enter your address to confirm delivery availability.
What shipping options are available?
We offer two convenient options:
– Standard Shipping: £12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)
How long does order processing take?
We process orders within 1-2 business days. You’ll receive a confirmation email with tracking details once your order is dispatched.
Why might my delivery be delayed?
During peak seasons or unforeseen circumstances like weather events, slight delays may occur. Customs processing can also affect delivery times in some regions.

Returns & Refunds

What is your returns policy?
We want you to be completely satisfied. You can return items within 15 days of receipt for a refund or exchange. Items must be in original condition with all packaging.
How do I initiate a return?
Please visit our Returns page or contact our team at [email protected] to initiate a return and receive instructions.
When will I receive my refund?
Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The timing depends on your payment method and financial institution.

Product Care & Advice

How should I care for my airbed or tent?
Each product comes with specific care instructions. Generally, store equipment clean and dry, avoid sharp objects, and follow setup guidelines for longevity. Contact us for product-specific advice.
Do you provide advice on choosing the right equipment?
Yes! As fellow outdoor enthusiasts, we’re happy to help you choose the right gear for your adventure. Email us with details about your planned trip and needs.
Still have questions? Contact our friendly team at [email protected] for assistance. We’re here to help you prepare for your next adventure!

Camping Store
52 Spring Gardens, Manchester, GB M8H 2WS