Privacy Policy

At Camping Store, we value your trust and are committed to protecting your privacy. As outdoor enthusiasts ourselves, we understand the importance of security and reliability in all aspects of your adventure preparations, including how we handle your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website snugsleepingbag.com or make a purchase from us.

1. Information We Collect

We collect information that you provide directly to us when you:

• Create an account on our website
• Make a purchase of our camping equipment
• Subscribe to our newsletter
• Contact our customer service team
• Participate in surveys or promotions

The types of personal information we may collect include:

• Contact information (name, email address, shipping address)
• Payment information (credit/debit card details processed through secure gateways)
• Purchase history and preferences
• Communications with our customer service team
• Device and browsing information (see Cookie section below)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for camping equipment
• Provide customer support and respond to your inquiries
• Improve our website, products, and customer experience
• Send you information about products, promotions, and camping tips (where you’ve consented)
• Prevent fraudulent transactions and enhance security
• Comply with legal obligations

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information with:

• Payment processors (such as Visa, MasterCard, JCB, and PayPal) to complete your transactions securely
• Shipping carriers to deliver your orders
• Service providers who assist with our business operations (e.g., website hosting, marketing)
• Legal authorities when required by law or to protect our rights

All third parties are required to maintain appropriate security measures and use your information only for the services they provide to us.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption on all transactions
• Secure servers with limited access
• Regular security assessments and updates
• We do not store complete payment card details on our servers

Your data is primarily stored within the United Kingdom, but may be transferred to other countries with adequate data protection measures in place. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.

5. Your Rights

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can update or correct inaccurate information
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Objection: You can object to certain processing activities
• Marketing preferences: You can opt-out of marketing communications at any time

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential cookies: Required for basic website functionality and secure checkout
• Analytical cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to show relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your shopping experience.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date.

8. Contact Us

Thank you for trusting Camping Store with your outdoor adventure needs.